Just venting - my Best Buy/Brother saga: I recently purchased a Samsung Chromebook. The learning curve is steep, especially for an old fogey. Knowing I needed a printer that can cloud print, I researched on line and decided to get a particular Brother machine. Last Friday I went to the “local” - 22 miles away - Best Buy store and got the machine. I took out a Best Buy credit card in order to take advantage of a discount on the machine and the ink if I did so. I was assured the machine would work with a Chromebook. Came home and got the all-in-one printer hooked up. It worked beautifully with Windows 7 but I could not get it to print from the Chromebook. After a weekend of e-mailing back and forth with Brother, I finally called them Monday morning and eventually was told that no Brother machines are compatible with the Chrome OS. I took the printer back on Monday and bought an Epson machine, which I was again assured would work with Chrome OS. My smartphone was, as usual, giving me fits so I could not look on the Epson website to determine whether or not it would work. Got home and got on the Epson site only to once again learn that this printer was not compatible with the OS. I called Best Buy and asked them to determine if they had a printer in the store that would work with this OS. Yes, they would find that out and call me back. In the meantime, I called B & H and asked for a printer compatible with my OS. The immediately rattled off a list of machines that would work and I ordered a particular one. By Tuesday, Best Buy had not returned my call so I called them back and spoke to the same person I’d spoken to on Monday. She told me they had no machines in the store compatible with Chrome OS. Yesterday, Wednesday, I returned the Epson to Best Buy. As I was standing and waiting for service, I noticed a Chromebook display and on a shelf under the display, what do I see but a printer compatible with the Chrome OS! In fact, it was the very machine I have on order with B and H. When the clerk came to give me my credit, I pointed out to him that although I’d been told there were no computers in stock like I needed, I was looking at one at that very moment. He grunted at me and proceeded to make the exchange. But in doing so he asked to see my DL. I told him “no” I would not give it to him. I was told that I would not get credit then because they needed to SCAN my DL in order to complete the transaction. That did it for me. I will no longer buy anything from Best Buy. No wonder they are in such trouble. end of rant. If you persevered, thank you for "listening."