Discussion in 'Aviation Passenger Security in the USA' started by JanetG, Jul 11, 2012.
OP, this won't help now, but if you have to fly through Logan again, perhaps you could try calling the (ridiculously named) 'TSA Cares' line. In particular, ask how to have a TSA CSM (customer service manager?) available to assist you through the screening.
IIRC, after Stacy Amato had been assured there would be no more problems with PHX TSA following breast milk protocol at the checkpoint, it happened again. However, on that occasion she was accompanied by a TSA CS person (don't know the correct title) who stepped in, identified herself and set the errant screener straight on the spot.
Stacy had a TSA TSM stand by and do nothing (visible in the video) while other TSA employees held her captive. Don't count on TSA doing anything to help the public. TSA's interest is in helping TSA.
I would never count on the TSA to do the right thing.
However, there was someone from TSA who seemed to be outside the usual chain of rubber-stampers who accompanied her through the checkpoint on one occasion. That individual did step in, identify herself to the TSO and force the TSO to adhere to policy (admittedly, only because she was there).
I remember at the time wondering how that individual was dressed - in civilian clothes? TSA uniform? How did she 'identify' herself to the 'needs even more re-training' TSO so that the TSO obeyed her instead of arguing?
I do believe what you are speaking of did happen. The point is if a TSA TSM will stand by and allow these types of abuses then the public has little hope of expecting TSA employees to ever comply with TSA policy. I don't think any TSA employee can be trusted.
Thanks for the information. I did it. I bet they give it to Boston TSA who has done a really good job of ignoring the incident.
By "did it" in my previous comment, I meant that I filed a complaint with DHS OIG. I will also make sure to have the number for the TSA CSM before going to any airport. I've called Boston's TSA CSM many times now. In general, no one answers the phone or returns phone calls. One time, the CSM answered the phone by mistake. She made some lame excuse and hung up very quickly. It was almost funny.
I would advise to not contacting the csm. Oig will defer to locals if you do.
Boston TSA held an "investigation" of my incident without letting me know. I found out about it after my senator sent a copy of the letter that resulted from it. I expected to be ignored or told something to the effect that they were sorry I had a bad experience. I did not expect to be defamed after suffering physical abuse by Boston TSA. Almost everything in the letter was incorrect. I have now gone up the chain to Daniel J. McCann. As far as I can tell, there is no oversight on TSA--employees can do anything they want and their management will do whatever it takes to keep it that way. I applied for a copy of the camera tape right after the incident occurred. I keep requesting a copy of the tape, but they won't send it. I don't think they intend to ever send it. When I go to an airport, I am more afraid of TSA than terrorists.
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