Consumerist: TSA Agent Retrieves Cellphone From Locked Car, Hands To You At Gate

Discussion in 'Aviation Passenger Security in the USA' started by Mike, Oct 4, 2011.

  1. Mike

    Mike Founding Member Coach

    Consumerist: TSA Agent Retrieves Cellphone From Locked Car, Hands To You At Gate

    Relates how a TSA screener assisted a woman in retrieving a cell phone that had been left in a rental car & delivering it to her at the gate.

    The Consumerist's reply:

  2. Fisher1949

    Fisher1949 Original Member Coach

    Because he probably stole a newer model earlier that morning.
    barbell likes this.
  3. Rugape

    Rugape Original Member

    I think it was nice that one of our employees took the time to help out a passenger in need. A bit more of this and it will help alleviate some of the bad blood. One of our biggest complainst is lack of professionalism and compassion, this is a situation that can help in that department. If we took a few minutes every day and did some little things to help passengers in situations like this, it would help the image of TSA in a huge fashion. The problem is that there is not always the leeway to do something like this, what with breaks and lunches and having to do your job - TSOs are not always going to be able to do something like this to help out. I like it.
  4. CelticWhisper

    CelticWhisper Founding Member

    The problem is that that isn't enough.

    If TSClerks start helping out passengers with little stress-relieving things like this but are still performing gropedowns, then the stress-relieving help-outs are meaningless.

    If scope-n-grope is scrapped as it so rightly deserves, then more instances like this will help heal the lingering symptoms after the disease has been cured. Until AIT, gropedowns, and SPOT are round-filed, however, things like this are the equivalent of cleaning up a puddle of spilt milk 5 feet from ground zero of a thermonuclear explosion. Bigger fish there be to fry.
    Lisa Simeone and AngryMiller like this.
  5. RB

    RB Founding Member

    As you already know, One Aw (expletive deleted) wipes out a thousand Atta Boys.
  6. Caradoc

    Caradoc Original Member

    And that's the primary problem with the TSA - the "job" they're doing on the traveling public.
  7. CelticWhisper

    CelticWhisper Founding Member

    Exactly. There is no justification for the TSA's job. "Catching terrorists" isn't good enough. "Saving lives" isn't good enough. "Stopping another 9/11" isn't good enough. In a free country with the constitutional protections that the US has, nothing is good enough unless the country--

    Nope. Stopping there, not giving them any ideas.
    Lisa Simeone and AngryMiller like this.
  8. Mike

    Mike Founding Member Coach

    I've related a couple times how an MSP screener & airport police officer came to assist me when I couldn't make it all the way to the terminal on my own due to heart failure a couple years ago. I appreciate that.

    However, groping my wife at STL was not right way to follow up & earn more Brownie points.
    Lisa Simeone and AngryMiller like this.
  9. Rugape

    Rugape Original Member

    Agreed 100%, but the Aw s**ts should be the exception, not the norm. It is so simple to be polite and professional, why make it harder on yourself and the others working with you by not following the basics? If you are not a polite person by nature, then this is probably not a job that you would do well at.

    When an Aw s**t occurs, it should be followed by immediate address, and should be rare (I mean, we all know that mistakes will be made from time to time, but not as often as I see it reported here). I just have a problem understanding that thought process - there is a time where the TSO should be firm, or steady, but that doesn't require them to be unprofessional or rude, on the contrary - that is the most imperative time for professionalism and courtesy.
    AngryMiller likes this.
  10. Caradoc

    Caradoc Original Member

    Every time the TSA forces a wheelchair-bound stroke victim to try to stand, or puts their hands on someone without clear probable cause, that's an "Aw (expletive deleted)."

    Every time the TSA reads receipts or counts cash, that's an "Aw (expletive deleted)."

    Every time a body scanner is used on a passenger, that's an "Aw (expletive deleted)."

    Every time someone puts on a blue shirt and tin badge and goes to the airport with the intent of doing all or any of the above, that's an "Aw (expletive deleted)."

    "Aw shits" are the norm for the TSA. "Attaboys" are so few and far between that they're newsworthy.
    Lisa Simeone and AngryMiller like this.
  11. Rugape

    Rugape Original Member

    I disagree with some of your assertions. I do find common ground that we have too many Aw S**ts.
  12. Caradoc

    Caradoc Original Member

    The fact that you claim to work for the TSA makes that evident.

    Your signature is interesting, though. If not for "fear," all of the blue-shirts would be unemployed right now. "Fear" is the only profit-maker for a TSA employee.
  13. jtodd

    jtodd Original Member

    Which shows, what many have stated, many times, that the "terror"ists are winning.



  14. AngryMiller

    AngryMiller Original Member

    TSA, on a daily basis drops the ball more times than does a Pachinko machine. It is a rarity to find professional TSOs, not the exception. The nude-o-scope often generates a false positive and the TSOs rather than doing a localized search use this opportunity to do a whole body grope session. So what is wrong with that picture? Are all flying Americans terrorists? No, but it seems that the people terrorizing the traveling public work for the government who is supposed to protect them.
    Lisa Simeone, TravelnMedic and Doober like this.
  15. RB

    RB Founding Member

    I don't disagree but with TSA the public is left trying to comply with unknown rules. Take for example the story over at that other place about TSA interrogating 3 children against the parents stated request to not do so only to be told they were complying with a secret directive. That my TSA friend is just flat out wrong and should result in the firing of all TSA employees involved.

    TSA is so far in a hole on how it deals with the public that it will take a miracle to dig out. This is the fault of your dear leader and every TSA employee under him.
    Lisa Simeone, Wimpie and Doober like this.
  16. Rugape

    Rugape Original Member

    Sorry I didn't get back to you earlier, I was on a vaca with family. I will have to read the story before I can comment on it, but I have never heard of anyone truly questioning kids outside of basic questions or small talk (such as is this bag yours when there is a bag check to be done or is this yours in order to get something back to them). I agree that we have a gigantor PR hole to dig out of. I am more concerned with fixing the unprofessional behavior from the smaller percentage of the workforce and then focusing on PR. The easiest way to correct problems is to get to the root, and start there, PR will start to take care of itself if we do that.
  17. RB

    RB Founding Member

    The root is Nappy and Pissy. That is Americas #1 travel problem.
  18. Monica47

    Monica47 Original Member

    My husband and I attended a cruise show sponsored by AAA this afternoon. One of the AAA agents told me that recently while going through the Seattle Airport passengers are told to stay with their buckets with their stuff in it at all times and a TSA asks them if that's their bucket after it goes through the X-ray machine. My first thought is that this doesn't have a darn thing to do with safety but rather policing the TSA from stealing stuff. Has anyone who is still flying seen this at other airports? We got into a discussion about TSA "interviewing" passengers and she said (and her brother is a commercial pilot) that the TSA is also ON the planes. If you've already been scanned and groped why would a TSA have to be ON the plane?
  19. RB

    RB Founding Member

    Air Marshals are part of TSA.
  20. Caradoc

    Caradoc Original Member

    Nappy and Pissy are only the root of the entire poisonous vine that is the TSA. If not for the front-line thugs willing to violate people, they couldn't do it.

    Every single person willing to put on the blue shirt and tin badge is part of the problem.

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