Delta Really Pissed Me Off

Discussion in 'What's On Your Mind?' started by FetePerfection, Oct 10, 2012.

  1. FetePerfection

    FetePerfection Founding Member Coach

    Flying from MSP to DTW yesterday a flight attendant announced "as part of the partnership with Breast Cancer Awareness and Research month" we will be walking through the aisle collecting donations which will be used for awareness and research". So sure enough this woman walks the aisle with a little pink bag and actually solicits the passengers for cash. I was mildly irritated but became completely irate when after a few minutes she gets back on the speaker and says "aw come on folks we have a completely full 737 and ONLY collected $40 and change. I know you can do better than this!" She said she'd be back down the aisle and wanted all of us to dig deeper in our pockets and to substantially increase the donations.
    Now I am really pissed off and I know other passengers were as well as we discussed it while getting off the plane.
    I confronted the pilot who was standing in the door way and said does he condone this bad behavior, assuming he heard the announcement(s) - I probably invaded his personal space as well as he had to take a step back when I was in his face. He said I don't know what happened, I was flying the plane. So I summarized the shake-down and left. The purser and the collector both apologized this was offensive but seriously the damage was done. I wrote a letter of displeasure to Delta asking for their official policy on something like this.
    I am still so peeved...I fly from Chicago home on Sunday so will be interested in seeing if this happens again. Anyway, has anyone else experienced something like this? And even if you haven't what are your thoughts? Please know I am not anti-fundraising and awareness but I am against berating and shake-downs.
  2. nachtnebel

    nachtnebel Original Member

    She has a future with the IRS.

    but I agree with you. it's a bit awkward that she passed the hat once. To browbeat people for not giving enough compounds this. Many people give on a scheduled, budgeted basis and are dis-inclined to whip out the wallet for these spontaneous types of things.
  3. Oh yeah, that's really crass.

    I've hit a point where I've seen enough charities that I have some kind of problem with to be very reluctant to donate to anything I haven't thoroughly researched. I don't care if the title and mission sound good on the surface, I want to know how they're run and how effective they are before I support them in any way. So I'm always irritated to be put on the spot, and then to press the issue is just gross. I'd be interested to hear what kind of response you get.
    Monica47 likes this.
  4. TravelnMedic

    TravelnMedic Original Member

    As would I. Im the same way, especially after the some of the BS that was pulled at where I work. The leadership has a pet project/xyz cause and has resorted/attempted shaming and disgualifying people who havent given to xyz cause/prt project for freebies that get donated from time to time.
  5. RB

    RB Founding Member

    Not suggesting this happened but how would the people on the plane know what pocket that money really went in?
    I am typically against this form of fund raising. No checks and balances.
    phoebepontiac likes this.
  6. CelticWhisper

    CelticWhisper Founding Member

    Having lost a relative to breast cancer, of course I want to see it cured.

    However, high-pressure solicitation is unacceptable in any context. This sort of thing is usually what prompts me to tell off the collector and then go and make a verifiable, traceable donation to ACS instead.
    phoebepontiac likes this.
  7. Mike

    Mike Founding Member Coach

    Delta = Driving Every Loyal Traveler Away

    That said, Delta supports some core charities, and breast cancer research is one of them. They really do put a lot of effort into this and have been doing so for years.

    That said, the FA should be reported using their "contact us" link. Her approach is inexcusable.
  8. FetePerfection

    FetePerfection Founding Member Coach

    I did use the "contact us" link and wrote a concise account of my experience. I am awaiting a response and will report back. What I don't want is for them to throw me some miles...that would not appease me.

    RB I wondered the same thing.
  9. Mike

    Mike Founding Member Coach

    Why not? 10K Delta miles might get you a piece of bubblegum.
  10. CelticWhisper

    CelticWhisper Founding Member

    Yeah, and some kinds even have those fun comics on the wrappers!
  11. N965VJ

    N965VJ Original Member

    The other day I heard an announcement that they had collected ~$250. I'm not sure if that was all donations, or if they sold a lot of pink juice. I really don't know what this "awareness" does. Twice as many women die from lung cancer, and ten times as many from heart disease. But hearts and lungs aren't sexy.
  12. Frank

    Frank Original Member

  13. FetePerfection

    FetePerfection Founding Member Coach

    Received canned reply today: "Thank you for writing regarding your recent travel experience from Minneapolis on October 9. On behalf of everyone at Delta Air Lines, I sincerely apologize for the unsatisfactory service provided.

    We are truly sorry for your disappointment with the behavior of our attendant onboard Flight 881. After reading your comments about the inappropriate remarks, I understand why you wanted to bring this matter to our attention. We expect our flight attendants to be courteous and remain professional at all times. I deeply regret you did not receive the service you expected and should have received. Feedback like yours will help us to improve our in-flight processes and customer experience. As such, I will be sharing your comments with our In-flight leadership team for internal follow up.

    Thank you for bringing this matter to our attention. I hope the rest of your trip to Detroit was a pleasant one. We appreciate your phenomenal loyalty as a Platinum Medallion member and look forward to your continued patronage."

  14. Doober

    Doober Original Member

    Looks to me as if the only part of your communication that they read was your membership level so they could plug in the correct level.

    However, at least they didn't give your any extra miles! :)
  15. N965VJ

    N965VJ Original Member

    A certain FA is going to have a meeting with their Supervisor. ;)

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