I hope this "facility" gets taken to the cleaners in a lawsuit. The woman was in assisted care facility. Usually these are independent apartments well equipped with call buttons and with options to take your meals in a central dining area if you prefer not to use your own kitchen. According to the transcript at CBS, the nurse not only refused to administer CPR herself, she refused to hand over the phone to anyone else who could assist. According to KGET, the woman did not have a DNR order (do-not-resuscitate) on file. I hope the so-called "nurse" ends up unlicensed, unemployed, imprisoned. You can listen to the 911 call here. San Francisco Chronicle: Elderly woman dies after nurse refuses to do CPR When the 87-year-old resident of Glenwood Gardens collapsed at the facility around 11 a.m. Tuesday, a staff member called 911 but refused to give the woman CPR, Bakersfield television station ABC23 (http://bit.ly/YQULm3 ) reported Friday. n refusing the 911 dispatcher's insistence that she perform CPR, the nurse can be heard telling the dispatcher that it was against the retirement facility's policy to perform CPR. During the exchange between the nurse and the dispatcher, the dispatcher can be heard saying "I don't understand why you're not willing to help this patient." 23 ABC: 911 Call of Glenwood Gardens refusing CPR; Releases statement on policy and resident's death On Feb. 26, at about 11 a.m., an 87-year-old resident at Glenwood Gardens, collapsed in a dining room. According to reports, a staff member called 911 and 911 staff tried to get the caller to do CPR on the woman. In the 911 call, the caller then refused to perform CPR. After several minutes, an ambulance arrived and the woman was taken to Mercy Southwest where she was later pronounced dead.CBS Local San Francisco: Nurse At California Senior Facility Refuses CPR To Dying Woman Dispatcher: “We need to get CPR started.”Glenwood Gardens: “Yeah, we can’t do CPR at the facility.”The nurse said providing CPR is against her company’s policy.Dispatcher:“Anybody there can do CPR. Give them the phone, please?” the dispatcher said. “She’s going to die if we don’t get this started. Do you understand?”The nurse, who identifies herself only as Colleen talked to dispatcher Tracey Halvorson.Dispatcher: “I don’t understand why you’re not willing to help this patient.”Glenwood Gardens: “I am…”Dispatcher: “Okay, great. Then I’ll walk you through it all.”Halvorson became increasingly frustrated during the phone call, which lasted for seven minutes and 16 seconds. The dispatcher begged the nurse to perform CPR or put someone on the phone who is willing to try.Dispatcher: “Is there anybody that works there that’s willing to do it?”Glenwood Gardens: “We can’t.”Dispatcher: “Or are we just going to let this lady die?”Glenwood Gardens: “Well that’s why we’re calling 911.”Dispatcher: “We can’t wait. She can’t wait right now.” Reviews & comments at Yelp.com ... Apparently the nurse was named "Colleen". These are just a few of many comments piling up at Yelp: Got a death wish? Want to watch people die right in front of your eyes? Looking for a completely heartless staff? This is the place for you! P.S. Be sure to introduce yourself to Nurse Colleen. If she still works there. Which I kinda doubt.How absolutely unconscionable and DISGUSTING can a place be. What kind of people chose their JOBS over someones LIFE! untrained restaurant workers would have done more. Both this "Nurse" Colleen & her boss need to be fired, have their licenses revoked and charged for negligent homicide at the least. People who have medical training & refuse treatment are the lowest kind out there.Apparently there isn't a single Good Samaritan on staff. Why do they waste money on certified nurses when the can hire ilegals aliens to watch residents die. Senseless...Embarrassing!!! This place should be shut down and the head and that nurse should face charges! How as a nurse, you don't have any heart to override "policies" and go with the code of ethics that you signed on for when you became a nurse is beyond me. They should all be held on criminal negligence. I know it my field, if I chose not to act, i could face serious consequences!!! Awful. I would leave this place immediately and i am sure that many people are!!