I was digging through this household's vast and disorganized bookshelves earlier this week, frantically seeking our excellent translation of Beowulf. (The daughter is studying English Literature this year.) I ended up pausing frequently to read pages from old favorites. Yes, I can easily testify to the fact that world domination would be easy if there weren't so many enticing distractions along the way! Anyhow, among my ramblings was a passage from my all-time favorite "self-help" book, The Survivor Personality by Al Siebert. The author describes empathy as a survival skill for business leaders thusly: I couldn't help but reflect that the refusal to empathize is one of the more serious top to bottom leadership failures I've observed within the TSA. There is the top to bottom ethics failure inherent in the obfuscations and deliberate decision to operate in contempt for the rule of law. Those things are obvious. What is less obvious is that a less-valued practice, empathy, would have kept their collective fat out of the fire.