So I talked to my friend this afternoon. I've suggested that she file a formal complaint both with the TSA, and with our governmental representatives. She's terrified of being placed on some kind of list, and targeted for reprisals or even not allowed to fly. She has to travel for her job - many of her clients are out of state, and she needs to make periodic visits, plus she sometimes has to travel to meet with potential new clients. I doubt I'll be able to get her to file anything with the TSA directly, but she seemed a bit warmer to the idea of reporting it to government officials. That is...until she started looking into what our particular congresscritters actually say about the TSA...and she came across this: http://blog.independent.org/2011/05/28/backlash-builds-against-tsa/ Clearly our own Senator Dianne Feinstein doesn't think this is a very big deal. Anyway, I'll continue to try to persuade her but I'm not very hopeful. She told me that she'd never felt so powerless in her entire life, and she remains afraid. Sad, isn't it? There's just no words.