Frequent Flyers Give TSA Failing Grade at Performing Security Screenings [Press Release]

Discussion in 'Aviation Passenger Security in the USA' started by Mike, Sep 10, 2012.

  1. Mike

    Mike Founding Member Coach

    Finally a survey focusing on those who deal with TSA repeatedly ...

    PR Newswire: Frequent Flyers Give TSA Failing Grade at Performing Security Screenings

    Ninety percent of frequent flyers think that the U.S. Transportation Security Administration (TSA) is doing either a poor or fair job in performing security screenings at the nation's airports, according to a new survey of frequent flyers conducted by Frequent Business Traveler magazine. The survey found that the typical American frequent flyer holds the TSA in fairly low regard with 76.1 percent of respondents indicating the TSA's screening procedures are either not effective or not too effective at preventing acts of terrorism on an aircraft; 19.1 percent indicating somewhat effective; 4.1 very effective; and 0.6 extremely effective. A total of 1,852 respondents took part in the online survey conducted from August 10 to August 31, 2012 in partnership with FlyerTalk, the world's largest online travel community.

    "The survey clearly indicates that substantial improvements are needed at America's airport security checkpoints," said Jonathan Spira, editorial director, Frequent Business Traveler. "Frequent Flyers are under the impression that the current screening process is largely security theatre."

    Other Key Findings
    • A majority (56.4 percent) stated they were not satisfied with their last security experience. 18.5 percent said they were either satisfied, very satisfied, or extremely satisfied.
    • More than 50 percent (56.9) of those surveyed said that the TSA was doing a poor job in airport security screening, 33.9 percent rated it fair, eight percent rated it good, and only 1.2 percent rated the agency's work as excellent.
    • A quarter (26.3 percent) of survey respondents have used PreCheck, the TSA trusted traveler security lanes. 72.9 percent of those who have used the service were either satisfied, very satisfied or extremely satisfied with the experience.
    Frequent Business Traveler's survey findings fly in the face of a recent Gallup poll which reported that Americans, including those who do not fly, have positive views of the TSA and its effectiveness. "If I want to know what's broken in airport security, I'd prefer to ask people who fly a lot," said David M. Goldes, publisher of Frequent Business Traveler, "Our readers and survey respondents took an average of 32 flights per person in the past year and 96 percent of them are members of a frequent flyer program, making them a very qualified group to render judgment."

    The complete results of the study are at "". About Frequent Business Traveler Frequent Business Traveler is an online publication that brings must-read travel tips and insights, news, reviews, and deals to globe-trotting executives in order to ensure seamless, productive, and successful travel.

    SOURCE Frequent Business Traveler
  2. Caradoc

    Caradoc Original Member

    To be clear, we've not given them an "F."

    We've given them a "GTFO."
  3. jtodd

    jtodd Original Member

    That kind of puts things in perspective for the TSA, doesn't it? The TSA says they don't hear much negativity about them. I would say that is an outright lie, but that is something we already know about the TSA. I would suspect that the majority of frequent travelers who voted in this poll probably submitted complaints at one time, maybe more than once. I would also surmise a large number have stopped submitting any complaints to the TSA because they have realized, like myself, that the TSA doesn't care and won't do anything to resolve the issues.
  4. JoeBas

    JoeBas Original Member

    "No, it just indicates that we need to do a better job at controlling the narrative." -- TSA Spokeshole
  5. JoeBas

    JoeBas Original Member

    So TSA has a very easy out -- expand pre-check to more frequent flyers and they "Fix the Glitch".
  6. Mike

    Mike Founding Member Coach

    Gallup vs. Frequent Business Traveler ...

    Today in Travel: TSA Gets Drubbed by Frequent Flyers

    According to a recent Gallup poll, a majority of Americans (54 percent) view the job the TSA is doing in a positive light. If that result doesn't square with your own experience, your skepticism may be well founded. It turns out that only around half (52 percent) of the Gallup poll respondents had even flown in the past year. Hardly the most appropriate group to be weighing in on current airport events.

    If you're crowd sourcing, it's important to source the right crowd.

    A more telling assessment of the TSA's current performance is the just-published survey conducted by Frequent Business Traveler and FlyerTalk. That study polled 1,852 travelers who took an average of 32 flights each in the past year. These were flyers with significant recent exposure to the nation's airport security checkpoints. In stark contrast to the Gallup survey's more positive result, 90.8% of those polled in the Frequent Business Traveler/FlyerTalk study think that the TSA is doing either a fair or poor job of managing security screenings.
  7. Fisher1949

    Fisher1949 Original Member Coach

    This is more realistic than the Gallup poll. Gallup isn't what they used to be.

    Under investigation by the FBI for fraud, being harassed by the WH on recent poll numbers and the wretched TSA poll.

    They need to fade away like Newsweek.
  8. TSA News Blog

    TSA News Blog News Feed

    Remember that TSA Gallup poll from a few weeks ago?​
    A few of our writers took it apart here at TSA News, most notably Bill Fisher and Phil Weber. They pointed out that of the people polled who claimed that the TSA is doing a good job, half of them hadn’t flown at all.
    Well, quelle surprise: frequent flyers — you know, people who actually fly — don’t like the TSA. And think it does a poor job of security.
    I’m shocked, shocked, I say.
    (Photo: Flickr Creative Commons/Purple Slog)
  9. FliesWay2Much

    FliesWay2Much Original Member

    This is clearly their strategy: buy us off one at a time, just like the old Soviet Communist Party. They also have to make pre-check work nearly 100% of the time, or that will become the next issue.

Share This Page