Is TSA Feeling The Heat?

Discussion in 'Aviation Passenger Security in the USA' started by Sky Dancer, Apr 1, 2012.

  1. Sky Dancer

    Sky Dancer Original Member

    SLC to IAH on Saturday.
    I did my usuall opt-out, and waited avout 5 minutes for a crotch jockey. The Stupidvisor watched the grope closely, and when it was finished, he started apoligizing for my wait time. This guy was so polite, he was actually obnoxious. I couldn't wait to get away from him. I wonder if this was an isolated thing, or are others experiancing the same behaviour from TSA's finest? Monday is IAH to MCI. I'll see what happens.
  2. Lisa Simeone

    Lisa Simeone Original Member

    Frankly, it's smarmy. "We're sorry for abusing you." "You know this is only for your own good." "We're fondling you for your safety."

    It's obnoxious. One of the most pernicious effects of authoritarianism is that it engages its victims as complicit in their own abuse.
    FaustsAccountant and barbell like this.
  3. barbell

    barbell Coach Coach

    Somewhere along the way TSA convinced itself it was in the customer service business. It's not. It's supposed to be in the security business.

    I have heard several examples of TSA employees claiming what they are doing is "right" because compliments outweigh complaints. This is the exact wrong metric to use when you are supposed to be the last line of defense.

    Now, don't get me wrong, a little kindness goes a long way.

    However, when you grope people for a living, being nice, polite and professional are just disguises to distract you from disgusting.

    As your experience showed, however, it only made matters worse. Proof positive, once again, that TSA management is clueless.

    While I am concerned for the growing police state in this country, I continue to be relieved that the people running DHS are simply too stupid to be able to do so effectively.
    nachtnebel likes this.
  4. Lisa Simeone

    Lisa Simeone Original Member

    Not sure that's true. Many of them have been quoted as saying they're not there to please us, they're there to protect us. Of course the fact that they aren't protecting anything but their jobs doesn't enter into their little heads.

    I don't care what they think their mission is anyway. They are abusing people.
    FaustsAccountant and nachtnebel like this.
  5. barbell

    barbell Coach Coach

    Totally agreed.

    However, I've heard a number of times how TSA does nothing wrong because they bend over backwards bend over backwards! to collect customer service data and respond on their own initiative.

    Of course the responses are totally flat, if they're sent at all. I'm probably not going to be able to find it, but Pistole was recently quoted as saying something along the lines of they respond to every complaint. They get lots and lots of feedback, he says. Poison pen letters, too. He stated outright that they ignore those.

    Well no (expletive deleted), Sherlock. People are mad. They send you nasty letters. They're too much for your delicate ears, so you ignore them.
    Lisa Simeone likes this.
  6. Lisa Simeone

    Lisa Simeone Original Member

    Pistole should be be prosecuted. In any sane country, he would be.
    DeafBlonde and Sunny Goth like this.
  7. RB

    RB Founding Member

    If the claim that TSA responds to every complaint is only based on acknowledging they received a persons complaint then that might be true. What is not happening is any feedback on resolution of a persons complaint. My complaint against a screener at DFW was never resolved to my knowledge.

    In my opinion TSA has utterly failed in reaching out to the public on these kinds of issues.
  8. RB

    RB Founding Member

    Something I don't understand is the apparent refusal of TSA to comply with the court order to conduct a period of public comment on the WBI. Isn't Pistole obliged to comply with such rulings? If so isn't the refusal to do so an act contrary to his Oath of Office and an impeachable act? I also question why EPIC is pushing the issue harder.
  9. Caradoc

    Caradoc Original Member

    Fixed that for you. ;)
    DeafBlonde and Lisa Simeone like this.
  10. nachtnebel

    nachtnebel Original Member

    they're bent over backwards while we're bent over forwards. Heck of a graphic, Mr. Barbell...yet, methinks it conveys some truth...

    I disagree a bit though about caring about public opinion in the way you do security. In a free country, this really should matter. It doesn't to TSA. They just move their lips and mouth the words.
    Lisa Simeone likes this.
  11. DeafBlonde

    DeafBlonde Original Member

    ...for High Treason!
    Lisa Simeone likes this.
  12. Frank

    Frank Original Member

    In any sane country Pissy would be doped up on Thorazine and spending his days in a padded room.

    YCTTSFM Original Member

    Guilt. This supervisor is probably one of those people with the vestigial morality to sense something wrong with his orders, but doesn't know what to do about it. (Also, unless your gropess was specifically being supervised at that moment, clueless to how essentially creepy it is to have presumably heterosexual males staring at a woman intimately and nonconsensually touching another.)

    Weak people need direction to become stronger. If I sense a screener is genuinely uncomfortable doing the abuse, I don't try to belittle them into a more defensive attitude, but suggest their basic decency is what's making them uncomfortable. "You don't seem like the kind of person who sees a wrong but turns their back. You know in your gut that everyone you've ever done this to was innocent. Open the first door to work that puts your abilities to something worthwhile!" If they talk about safety, I remind them TSA hasn't caught a single terrorist in over ten years yet convinced millions of Americans it is their adversary.

    Some screeners are not salvageable. If others are and need encouragement, they're probably not finding much on the inside.

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