As far as I'm concerned the numbers are trending in the right direction. We don't want happy employees who show a passion and "engagement" for abusing passengers. About.com: Low Morale in Homeland Security, GAO Reports The Department of Homeland Security (DHS) is the agency you might most hope is staffed top-to-bottom by employees who like and have a passion for their jobs. Unfortunately, DHS employees have the lowest average morale in the federal government, according to the Government Accountability Office (GAO).In its report to Congress, the GAO cited data from the 2011 Federal Employee Viewpoint Survey indicating that on average, DHS employees have 4.5% lower job satisfaction and 7.0% lower engagement in their work than other government workers. "Engagement," by the way, is "the extent to which employees are immersed in their work and spending extra effort on job performance."Especially unhappy and disengaged are employees of the Transportation Security Administration (TSA) and Immigration and Customs Enforcement (ICE).Perhaps most troubling, the survey showed that TSA's airport security screeners are 13% unhappier and 14% less engaged with their jobs than TSA's administrative office staff.