New TSA complaint form aka DHS Form 591 Traveler Inquiry Form

Discussion in 'Aviation Passenger Security in the USA' started by Mike, Sep 3, 2013.

  1. Mike

    Mike Founding Member Coach

    Remember those old TSA complaint forms that you often couldn't get "because it's SSI" (never mind that they have been available on the internet both here and at for years)? It's now obsolete.

    The new form allows you to roll all your bad experiences with both TSA and CBP into one big complaint which you can submit on DHS Form 591, the Traveler Inquiry Form.

    According to Government Security News, TSA expects to receive 21,000 of these forms next year. Let's do our best to make that a low estimate!

    I'll post images of the form in the next response. You can download your very own PDF here:

    Attached Files:

  2. Mike

    Mike Founding Member Coach

  3. FliesWay2Much

    FliesWay2Much Original Member

    This is from the acknowledgement section before you sign the form.

    The clerk can accuse you of lying and can have you fined and/or thrown in jail -- all the more reason to make sure you video tape every encounter with them where there is a risk of a confrontation.

    It's all about using this form to build yet another data base. FYI, the system of records notice says that DHS will keep thin information for seven years.

    Another tidbit from the Privacy Act statement:

    They fail to mention that the notice also says they can share this information with law enforcement agencies.

    Note, in Section V that you are REQUIRED to provide a copy of an acceptable ID.

    The only place where you can name individual clerks is way at the end in Section VI.
  4. Mike

    Mike Founding Member Coach

    There is actually a 60-day comment period on this form & process. I'll paste in the notice below.

    Comments should be sent before 4 November 2013 to:

    Here's the notice. Sorry, it's off the web. Font & format are "as is":

    [Federal Register Volume 78, Number 170 (Tuesday, September 3, 2013)]
    [Pages 54266-54267]
    From the Federal Register Online via the Government Printing Office []
    [FR Doc No: 2013-21391]



    Transportation Security Administration

    Intent To Request Renewal From OMB of One Current Public
    Collection of Information: Department of Homeland Security Traveler
    Redress Inquiry Program (DHS TRIP)

    AGENCY: Transportation Security Administration, DHS.

    ACTION: 60-day Notice.


    SUMMARY: The Transportation Security Administration (TSA) invites
    public comment on one currently approved Information Collection Request
    (ICR), Office of Management and Budget (OMB) control number 1652-0044,
    abstracted below that we will submit to OMB for renewal in compliance
    with the Paperwork Reduction Act (PRA). The ICR describes the nature of
    the information collection and its expected burden. The collection
    involves the submission of identifying and travel experience
    information by individuals requesting redress through the Department of
    Homeland Security (DHS) Traveler Redress Inquiry Program (TRIP).

    DATES: Send your comments by November 4, 2013.

    ADDRESSES: Comments may be emailed to or delivered to
    the TSA PRA Officer, Office of Information Technology (OIT), TSA-11,
    Transportation Security Administration, 601 South 12th Street,
    Arlington, VA 20598-6011.

    FOR FURTHER INFORMATION CONTACT: Joanna Johnson at the above address,
    or by telephone (571) 227-3651.


    Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C.
    3501 et seq.), an agency may not conduct or sponsor, and a person is
    not required to respond to, a collection of information unless it
    displays a valid OMB control number. The ICR documentation is available
    at Therefore, in preparation for OMB review and
    approval of the following information collection, TSA is soliciting
    comments to--
    (1) Evaluate whether the proposed information requirement is
    necessary for the proper performance of the functions of the agency,
    including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to
    be collected; and
    (4) Minimize the burden of the collection of information on those
    who are to respond, including using appropriate automated, electronic,
    mechanical, or other technological collection techniques or other forms
    of information technology.

    Information Collection Requirement

    OMB Control Number 1652-0044; Department of Homeland Security (DHS)
    Traveler Redress Inquiry Program (DHS TRIP). DHS TRIP is a single point
    of contact for individuals who have inquiries or seek resolution
    regarding difficulties they have experienced during their travel
    screening. These difficulties could include: (1) Denied or delayed
    boarding; (2) denied or delayed entry into or departure from the United
    States at a port of entry; or (3) identified for additional (secondary)
    screening at our Nation's transportation facilities, including
    airports, seaports, train stations and land borders. The TSA manages
    the DHS TRIP office on behalf of DHS. To request redress, individuals
    are asked to provide identifying information as well as details of
    their travel experience.
    The DHS TRIP office serves as a centralized intake office for
    traveler requests for redress and uses the online Traveler Inquiry Form
    (TIF) to collect requests for redress. DHS TRIP then passes the
    information to the relevant DHS component to process the request, as
    appropriate (e.g., DHS TRIP passes the form to the appropriate DHS
    office to initiate the Watch List Clearance Procedure). Participating
    DHS components include the TSA, U.S. Customs and Border Protection,
    U.S. Citizenship and Immigration Services, Office of Biometric
    Information Management, Office of Civil Rights and Civil Liberties, and
    the Privacy Office, along with the U.S. Department of State, Bureau of
    Consular Affairs, and the U.S. Department of Justice (Terrorist
    Screening Center). This collection serves to distinguish misidentified
    individuals from an individual actually on any watch list that DHS
    uses, and, where appropriate, this program helps streamline and
    expedite future check-in or border crossing experiences.
    DHS estimates completing the form, and gathering and submitting the
    information will take approximately one hour. The annual respondent
    population was derived from data contained within the DHS case
    management database and reflects the actual number of respondents for
    the most recent calendar year. Thus, the

    [[Page 54267]]

    total estimated annual number of burden hours for passengers seeking
    redress, based on 21,670 annual respondents, is 21,670 hours (21,670 x

    Dated: August 27, 2013.
    Joanna Johnson,
    TSA Paperwork Reduction Act Officer, Office of Information Technology.
    [FR Doc. 2013-21391 Filed 8-30-13; 8:45 am]
    BILLING CODE 9110-05-P
  5. Wow, the space to "briefly describe your experience" can fit 1-2 sentences if you write really small.
  6. Mike

    Mike Founding Member Coach

    "See attached"

    My wife once took a freshman chem class where they were allowed to bring one and only one page of notes to each exam. You wouldn't believe how small people can write and how much they can cram onto a single page. :D
  7. Mike

    Mike Founding Member Coach

    Would it be a safe bet to suggest that if one thinks he/she needs this TRIP form instead of the online OIG webform that I just posted, he/she might be wise to consult an attorney as well?
  8. jtodd

    jtodd Original Member

    Considering the likelihood of this form actually helping a person with a need for this form, I would say retention of an attorney would be the first step. Let the attorney decide whether to submit the form and complete the form if necessary.

    The 591 form looks like nothing more than a database collection tool. It requests too much information considering the DHS does nothing to make sure their employees name is available for a citizen to file a complaint against them. Once they have all the pertinent information of the dissenter, a form letter will go out stating, "we're sorry you feel abused, have a nice day!"
  9. Sunny Goth

    Sunny Goth Original Member Coach

    You have obviously never seen my handwriting. :p
  10. Sunny Goth

    Sunny Goth Original Member Coach

    I agree. This is a terrible form. It accomplishes two evil things:

    1. Builds the DHS database
    2. Intimidates people to an extent that they might not feel comfortable complaining about an experience, which perpetuates the abuse.
  11. Sunny Goth

    Sunny Goth Original Member Coach

    P.S. Everyone should send in comments during the rulemaking process.
  12. jtodd

    jtodd Original Member

    I'd love to, but it appears that you can only do it via email or snail mail. Is there a link to a comment page?
  13. Sunny Goth

    Sunny Goth Original Member Coach

    Yeah, you can do it on the page.

    I don't know if this link is permanent, you can try it: Agency Information Collection Activities; Proposals, Submissions, and Approvals: Department of Homeland Security Traveler Redress Inquiry Program (Federal Register Publication)

    Or, if that doesn't work, go to the home page -- and in the big blue box type in the docket number: 2013-21391. That will take you to a page that lists the long title - the Agency Information Collection Activities..... Click on that title and it will take you to the comment page. On the right hand side of the page you'll see a blue button called "comment now!". It should work for commenting.

    I just tried it out, and the page is down right now. How familiar! This is exactly what would happen periodically when we were trying to comment on the TSA checkpoint procedures back in June. You'd almost think they don't want to hear from us. :(

    Anyway, it will come back up.

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