I received a phone call and follow up email from JetBlue this morning. I can post the entire email if anyone is interested but I can save you some reading by summarizing the conversation and the email. Bascially JetBlue's position is: While we can certainly understand the frustration that is caused by the new Transportation Security Administration (TSA) security procedures, as an airline we are required to cooperate with all Federal Aviation Administration (FAA) and TSA policies. The screening facilities at security are managed solely by TSA and we at JetBlue have no power or say over how these screenings are conducted. You are certainly welcome to contact the TSA or your state government representatives to share your concerns. It goes on to sing the praises of their CEO who goes to all these fancy schmancy meetings regarding making boarding easier for passengers: As per our conversation, our CEO Dave Barger is at the forefront of decisions that impact air travel. He was a member of a panel at the 67th IATA Annual General Meeting held in June. The panel addressed issues pertaining to safety and security in the air transport industry. One of the main topics of discussion is the challenges on the recent changes to security measures. Their goal is to seek to maintain safety while reducing the hassles of boarding. Although they seem to have some input in security I don't think they have much power over the TSA to make any significant changes. How the other airlines feel I don't know as I have not as yet received any other replies to my letters. Maybe if all the airlines banded together they could make a difference but are they really going to bother doing that unless what the TSA is doing directly reflects their revenues. The bottom line is that although I appreciated the phone call and email the fact that one old lady in Washington state not flying on their airline is not a big ticket item with them.