Response from JetBlue

Discussion in 'Aviation Passenger Security in the USA' started by Monica47, Jul 27, 2011.

  1. Monica47

    Monica47 Original Member

    I received a phone call and follow up email from JetBlue this morning. I can post the entire email if anyone is interested but I can save you some reading by summarizing the conversation and the email. Bascially JetBlue's position is:

    While we can certainly understand the frustration that is caused by the new Transportation Security Administration (TSA) security procedures, as an airline we are required to cooperate with all Federal Aviation Administration (FAA) and TSA policies. The screening facilities at security are
    managed solely by TSA and we at JetBlue have no power or say over how these screenings are
    conducted.

    You are certainly welcome to contact the TSA or your state government representatives to share your concerns.

    It goes on to sing the praises of their CEO who goes to all these fancy schmancy meetings regarding making boarding easier for passengers:

    As per our conversation, our CEO Dave Barger is at the forefront of decisions that impact air
    travel. He was a member of a panel at the 67th IATA Annual General Meeting held in June. The panel addressed issues pertaining to safety and security in the air transport industry. One of the main topics of discussion is the challenges on the recent changes to security measures. Their goal is to seek to maintain safety while reducing the hassles of boarding.

    Although they seem to have some input in security I don't think they have much power over the TSA to make any significant changes. How the other airlines feel I don't know as I have not as yet received any other replies to my letters. Maybe if all the airlines banded together they could make a difference but are they really going to bother doing that unless what the TSA is doing directly reflects their revenues. The bottom line is that although I appreciated the phone call and email the fact that one old lady in Washington state not flying on their airline is not a big ticket item with them.
     
  2. N965VJ

    N965VJ Original Member

    Airline CEOs, like politicians, do not generally want to appear "soft" on security, however Jeff Smisek has been candid with his displeasure with the TSA at various FF/management get-togethers.
     
    barbell likes this.
  3. DeafBlonde

    DeafBlonde Original Member

    They really should, though!! They are forcing us to deal with TSA as a condition of their contract with us. How the (expletive deleted) can they not have any say or at least respond to our complaints about the TSA?
    </adding > , which will do absolutely no good at all and would be considered by most people who know better a total waste of time.</end adding>
     
  4. Monica47

    Monica47 Original Member

     
  5. Mike

    Mike Founding Member Coach

    Planes are full right now because airlines have sharply reduced capacity for economic reasons. They haven't yet distinguished between those who quit or reduced flying for due to the economic situation and those who are boycotting the airlines because of TSA.
     
  6. Doober

    Doober Original Member

    Correct.
     
    barbell likes this.
  7. barbell

    barbell Coach Coach

    If you haven't seen it, I recommend my excellent, IMNSHO, analysis of the problems that show up when an airline complains to TSA about TSA. It can be found over here. In a nutshell:

    And to this point:

    I know, for certain, that at least 2 airlines have quietly offered voluntary early out packages to reduce overall staffing effective September 1. In addition, I know of at least 3 that are currently running analysis to aggressively cut additional staffing around that same time. Regardless of the reason, overall flying is down. No one will say it publicly, but TSA hassle and disrespect is at least one major component. And that is one reason TSA can run NoS as primary screening. Lines right now are ri.dic.u.lous. If the number of people who had quit regularly flying were still flying, those lines would literally be out the door at every single airport. TSA has once again created its own soft target by its own malfeasance and ineptitude.
     

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