I don't trust Schumer any farther than I could throw his fat (expletive deleted). However having an advocate, even a TSA one, would almost certainly increase the complaint count. Currently the complaint mechanism is deliberately onerous and most people are too intimidated, ill informed or lazy to follow through with a complaint. TSA use this situation to claim successes that aren't really there. Any mechanism that makes the complaint process readily accessible at the time of the incident would be an improvement. Internal Affairs at Police Departments is far from perfect but at least provides a venue to air complaints.