I agree with you that the stories I hear and see are disheartening. I have a fairly firm grasp on the SOP, but then again I read it from time to time and review certain subjects anytime I have a question about it (in other words, if I am not 100% certain of something, go look it up now to make certain I do the right thing - even sometimes when I am 100% certain I look it up just to make sure I am 110% on it). I have many times where I watch a vid or hear a story or read an account where the first thought is - "what the (expletive deleted) is wrong with you?", then I have learned to wait and see on things like written accounts and even news stories until I have enough info to give an informed opinion. Video is a bit harder to argue with, and should be used by TSA to show employees exactly what not to do/or to do. Any time someone is unprofessional, there should be consequences - period, we are in agreement on that point (at least so far we have been), and hopefully always will be. This set of classes are something offered for the more motivated members of the workforce, and allows employees to get a start on a better set of opportunities for their future.