TSA forms subcommittee, turns deaf ear to complaints

Discussion in 'Aviation Passenger Security in the USA' started by Mike, Aug 28, 2012.

  1. Mike

    Mike Founding Member Coach

    I can't do a :rolleyes: big enough for this one ... Some of the members seems to be spot on, but an agency that has run amok to the extent of TSA (and DHS) is unlikely to be reformed from within.

    L.A. Times: TSA subcommittee to address passenger concerns (Aug 24 2012)

    ... the Transportation Security Administration has formed a passenger advocacy group. It’s a subcommittee of the Aviation Security Advisory Committee.
  2. Lisa Simeone

    Lisa Simeone Original Member

    Bill Fisher and I left comments there a few days ago. Douglas Kidd, who runs NAAP and is on the subcommittee, did also.
    barbell likes this.
  3. Doober

    Doober Original Member

    Douglas Kidd's notes on the meeting are good reading, this in particular:

    IOW, at the TSA, the right hand doesn't know what the left hand is doing, which Mr. Kidd also pointed out in his notes.

  4. Caradoc

    Caradoc Original Member

    More like "...at the TSA, the right hand doesn't know what the right hand is doing."
  5. RB

    RB Founding Member

    The first question this committee should want an answer to is just why TSA can't abide by a court order.
  6. TSA News Blog

    TSA News Blog News Feed

    The TSA has formed a Passenger Advocacy Subcommittee of its Aviation Security Advisory Committee. You probably haven’t heard much about this group, mostly because (if we’re being honest) they have little authority to do anything. Still, in an effort to be fair, I wanted to at least congratulate the TSA for taking a step in the right direction.​
    • According to the subcommittee’s draft charter, as posted by the National Association of Airline Passengers (NAAP), they will “provide to the Administrator of the Transportation Security Administration (TSA) recommendations to improve the passenger security experience through the use of efficient and customer friendly practices.”
    • The co-chairman of the group, Karin E. Glasgow, is only one step away from reporting to John Pistole, according to my analysis of the TSA’s organization chart and press releases.
    Unfortunately, that’s about as far as the good news goes. You won’t find any victims of TSA abuse on the committee, nor will you find any security experts or customer service experts. Co-chair Glasgow, the TSA’s Director of Airline Stakeholder Affairs, has no authority to make changes. A former lobbyist for United Airlines, Glasgow is what Washington lovingly calls a “policy wonk.”
    And the group is not off to a promising start. Douglas Kidd of the NAAP posted his notes on the first of the group’s meetings online. They are a fascinating read. Among his comments:
    The consensus among the TSA staff seemed to be that the proportion of [traveler] complaints to the total number of contacts (less than 8%) was evidence that TSA was doing a good job. Ms. Glasgow and Ms. Heffernan [Acting Director, Disability and Multicultural Division, Office of Civil Rights and Liberties, Ombudsman and Traveler Engagement] indicated that TSA Headquarters reviews the video of all incidents; and based on videos that they had seen, they believed most press stories of TSA abuse were exaggerated if not unfounded. [Emphasis added.]​
    Kidd goes on to describe one point of difference with Glasgow:
    I did not wish to be unkind, but I felt obligated to speak the truth: for many people, TSO (transportation security officer) means Thief and/or Sex Offender. I then went on to express my belief that security is enhanced in an atmosphere of mutual respect; and such respect cannot exist if screeners look at passengers as potential terrorists and passengers fear for their safety at the hands of screeners. This did not seem to be a point of view shared by Ms. Glasgow.​
    I wrote an essay recently in which I proposed seven lessons that the TSA could learn from the IRS, once the most despised of all government agencies. Lesson 3 was entitled “R-E-S-P-E-C-T.” Kidd appears to get it. If his recounting of the meeting is accurate, Glasgow doesn’t.
    Here’s how Kidd concludes:
    I mentioned the meeting to my barber. I told him that TSA thought they were doing a great job. He stared incredulously at me and said, “Really? You can’t be serious!” I said I was. He started laughing, controlled himself, and began laughing again.​
    When he had regained his composure, I asked him if his business could survive if 8% of his customers complained.​
    He said: “I couldn’t make it if even 2% of my customers complained.”
    The subcommittee was due to meet again last Friday. I’m looking forward to hearing what Kidd has to say about that — if he hasn’t been muzzled by the TSA in the interim.
    (Photo: Flickr Creative Commons/vitroid)
  7. barbell

    barbell Coach Coach

    Seriously, is there anything more pathetic than a bunch of people who are totally tone deaf? I have never in my life seen anything so pathetic in my whole life.

    I know many of us aren't religious. That's cool. I just find some irony in a little something I ran across this morning.

    I haven't read the Bible in many, many years. Due to some "stuff" I'm going through at the moment, a colleague recommended I dust off my old copy and read the book of Proverbs like a daily starting manual. She said that someone once told her there are 31 chapters in the book, so it's a perfect read one-a-day way to reset your internal monologue. Lo and behold, here is what I read this morning. Just some food for thought:

    Sound like anyone we know?
    Doober likes this.
  8. FaustsAccountant

    FaustsAccountant Original Member

    "the Transportation Security Administration has formed a passenger advocacy group."

    Would you have the rapists forming a group to speak for, defend, recommend and plead for the victims they raped?
    Does that makes sense? yeah, didn't think so.
  9. RB

    RB Founding Member

    As shown from attendees notes TSA isn't smart enough to understand they have a problem. So-called excutives pulling down significant salaries and can't figure out something is wrong.

    I have little hope that this group will change anything.
  10. Frank

    Frank Original Member

    TSA shares one brain among 60K+ employees. Whose turn is it today?
  11. Caradoc

    Caradoc Original Member

    It's in the warehouse with the puffers and other toys that the TSA bought without learning how to use or maintain.

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