TSA program aims to help elderly, disabled, sick in South Florida [Passenger Support Specialists]

Discussion in 'Aviation Passenger Security in the USA' started by Mike, Mar 12, 2013.

  1. Mike

    Mike Founding Member Coach

    How much training makes you a "specialist"? Four is apparently enough at TSA to make you a tender caring groper ...

    Sun-Sentinel: TSA program aims to help elderly, disabled, sick in South Florida (Mar 7 2013)

    The elderly, the disabled and those with medical conditions will now be able to get special assistance to move through airport security as quickly and painlessly as possible. Beginning this week, the Transportation Security Administration is providing 28 passenger support specialists at Fort Lauderdale-Hollywood International Airport, 5 at Palm Beach International and 38 at Miami International. They are not additional staff but rather specially trained officers who took on the duty on top of their regular jobs. To be selected, they had to demonstrate an ability to deal with complex passenger issues and be customer friendly. Then they received four hours of training, including instruction on the civil rights of those with disabilities and medical conditions.

    Four whole hours of training? Wow! I'm impressed! Not! That anyone even thinks we need such people in our airports is an indicator of how far down the wrong path we've already gone.

    These little quips are a good indicator as to the actual source of the material -- just more propaganda from the Nappy & Pissy feed ...

    "This is where we've been driving for a long time," he said. "The TSA wants to provide world class security and world class customer service."

    'scuse me for a moment while I take care of something.


    Sorry about about that.

    The passenger support specialists "are caring, empathetic, calm, poised, and determined to assist and solve any problem that arises," she said.


    "A lot of times this is a thankless job, and we're not in it for the thanks," Dwivedi said. "But a lot of people really appreciate what we're doing."
  2. RB

    RB Founding Member

    On our recent trip through MIA was given a steer by a non-TSA airport employee who pointed us to the WTMD line at checkpoint D. She had noticed that my wife has a mobility issue and I guess she suspected that WBI was not a good solution. I didn't get a chance to thank her as she moved off quickly but was thankful for her consideration.

    Of course the first TSA employee we encountered, the TDC, was berrating people who moved up to the ID podium before being ordered to do so. Standard TSA Customer Service, NONE!
  3. Caradoc

    Caradoc Original Member

    The problem is that the TSA thinks that "servicing the customer" uses the animal husbandry definition of "service."
  4. Frank

    Frank Original Member

    Every time I see "TSA Program" my brain interprets it as "TSA Pogrom".
    Caradoc likes this.
  5. KrazyKat

    KrazyKat Original Member

    "Support specialists", the knife fiasco, the $1000 uniforms, the (missing) long lines-- Pistole should face more hearings than he's used to and I hope they go really badly for him.
  6. N965VJ

    N965VJ Original Member

    The other day in ATL I saw what may be a component of this.

    I was heading to my gate for a tight connection when I saw a Lead screener (two striper) with two regular screeners (one stripers) wandering around a gate area along my way. Didn't look like the average Gate Grope; no cart, no Behavior Detection voodoo practitioner strutting around like a peacock pretending he's "clearing the area", etc. All three were female. One of the one stripers was approaching someone sitting down. That's all I noticed because I was in a hurry.

    Get to my gate and the inbound aircraft hadn't come in yet, and the boarding area was clogged with Gate Lice. Not wanting to be in that mess, I walked down to a relatively empty gate to wait. A while later, the three TSA employees I had seen earlier show up, and I get a chance to eyeball them more closely.

    The Lead employee was holding what looked like a clipboard or plastic ring binder. The one stripers were young, and actually not bad looking. Not that I have a police costume fetish, but I could picture them working the cosmetics counter at Macy's. The two striper held back a bit, while the two in her charge looked for... something. They didn't look like investigators hunting down EvilDoers holding bottles of water, but like retail employees that have been instructed by the store management that if they didn't have anything to do, they should approach shoppers looking at items, and ask if they may be of assistance.

    One of them approached a young woman (infrequent flyer type) trying to stuff something into her rollaboard. The TSA employee walked over and asked her something. Just a brief exchange and that was it.
  7. Fisher1949

    Fisher1949 Original Member Coach

    Part of the "we don't molest as many kids as we used to" PR push no doubt.
    It won't be long until these people get real jobs and it gets infiltrated by the low life TSA workers and becomes another example of TSA waste.
    Doober and KrazyKat like this.
  8. Mike

    Mike Founding Member Coach

    Merged the threads -- we covered this almost a week ago. We're not nearly as slow here as that "other place". :)

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