How much training makes you a "specialist"? Four is apparently enough at TSA to make you a tender caring groper ... Sun-Sentinel: TSA program aims to help elderly, disabled, sick in South Florida (Mar 7 2013) The elderly, the disabled and those with medical conditions will now be able to get special assistance to move through airport security as quickly and painlessly as possible. Beginning this week, the Transportation Security Administration is providing 28 passenger support specialists at Fort Lauderdale-Hollywood International Airport, 5 at Palm Beach International and 38 at Miami International. They are not additional staff but rather specially trained officers who took on the duty on top of their regular jobs. To be selected, they had to demonstrate an ability to deal with complex passenger issues and be customer friendly. Then they received four hours of training, including instruction on the civil rights of those with disabilities and medical conditions. Four whole hours of training? Wow! I'm impressed! Not! That anyone even thinks we need such people in our airports is an indicator of how far down the wrong path we've already gone. These little quips are a good indicator as to the actual source of the material -- just more propaganda from the Nappy & Pissy feed ... "This is where we've been driving for a long time," he said. "The TSA wants to provide world class security and world class customer service." 'scuse me for a moment while I take care of something. Sorry about about that. The passenger support specialists "are caring, empathetic, calm, poised, and determined to assist and solve any problem that arises," she said...."A lot of times this is a thankless job, and we're not in it for the thanks," Dwivedi said. "But a lot of people really appreciate what we're doing."