TSA Ruined my luggage... TWICE on the same trip

Discussion in 'Aviation Passenger Security in the USA' started by azmanam, Aug 6, 2013.

  1. azmanam

    azmanam Guest

    On Aug1 I was traveling from Indianapolis (IND) to San Jose (SJC) via Salt Lake City (SLC) for a conference where I was presenting a poster. I had the poster in a cylindrical black plastic carrying tube, approximately 42 inches long and 4 inches diameter. It had a screw-on cap at one end and a cloth strap running the length of the tube. I checked the bag at the Delta ticket counter approximate 6am on Thurs Aug 1.

    A TSA employee inspected the checked bag in Indianapolis, and did not securely replace the screw-on cap. Somewhere between Indianapolis, Salt Lake City, and San Jose, the cap fell off. This is completely unacceptable. How could a TSA employee not securely replace the screw-on cap? Why did a piece of paper in a plastic tube warrant inspection? A paper roll with rubber bands in a plastic tube should be easy to identify on x-ray.

    Because of the TSA employees wrongdoing, the poster carrying tube is completely ruined. Without the cap, the tube is non-functional. I have no choice but to throw the tube away, because there is no way to use it without the screw cap. Fortunately, the poster was not irreparably damaged, and I did not have to reprint it. I did have to get a new poster carrying tube for the travel home. I expect to be reimbursed for the cost of the new poster carrying tube.

    Here is a link to a folder with pictures of the damaged poster carrying tube:
    https://www.dropbox.com/sh/sfhwmwy9hadyb0p/1MEa6kq7rh

    THEN...

    On Aug5 I was traveling from San Jose (SJC) home to Indianapolis (IND) via Phoenix (PHX) from a conference where I presented a poster. I had the poster in a cylindrical black plastic carrying tube, approximately 46 inches long and 4.5 inches diameter. It also had a screw-on cap at one end and a cloth strap running the length of the tube. I checked the bag at the US Airways ticket counter about noon on Monday Aug 5. This is the replacement poster carrying tube I got while in California. Because of my experience on the trip to California, I used packing tape to secure the screw-on joint on my replacement poster carrying tube.

    A TSA employee inspected the checked bag in San Jose, and instead of simply removing the packing tape to open the poster carrying tube, the employee felt it necessary to saw through the entire top of the poster tube to gain access to the contents. Upon arrival in Indianapolis, IN, the cap was dangling by a small plastic hinge where the TSA employee stopped sawing. This is completely unacceptable. Why would a TSA employee saw through a poster carrying tube instead of simply removing the tape to gain access? Why did a piece of paper in a plastic tube warrant inspection? A paper roll with rubber bands in a plastic tube should be easy to identify on x-ray.

    Because of the TSA employees wrongdoing, the poster carrying tube is completely ruined. Because it has been sawed through, the tube is non-functional. I have no choice but to throw this SECOND tube away, because there is no way to use it when the top has been sawed off. I expect to be reimbursed for the cost of the new poster carrying tube.

    Here is a link to a folder with pictures of the damaged poster carrying tube:
    https://www.dropbox.com/sh/09q2krikyyufx75/RVrOxSqMcl

    I have complained on tsa.gov. Let's see what there response will be...
     
  2. Mike

    Mike Founding Member Coach

    Critical business materials can be shipped ahead next-day-air to your destination. Many people consider that a good practice.
     
  3. RB

    RB Founding Member

    First problem, moving parts & TSA. Hand carry or ship, never, ever trust TSA with important or valuable items.
     
  4. KrazyKat

    KrazyKat Original Member

    To get to the other side?

    I'm sure others will enjoy answering your question, (when they stop laughing uncontrollably). Glad your poster didn't get sawed through.
     
    DeafBlonde likes this.
  5. DeafBlonde

    DeafBlonde Original Member


    :DLOL!!
     
  6. Caradoc

    Caradoc Original Member

    Shortened: "Never, ever trust TSA."
     

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