TSA still fibbing about complaints

Discussion in 'Aviation Passenger Security in the USA' started by Caradoc, Nov 18, 2011.

  1. Caradoc

    Caradoc Original Member

    The TSA claims complaints are down.

    No kidding. So is the number of people flying. And the number of people complaining is likely down because people have realized that complaining to their molester is futile.
    Lisa Simeone likes this.
  2. Lisa Simeone

    Lisa Simeone Original Member

    Exactly. And because they don't want to get put on a watch list. Although at this point, that's a badge of honor.
  3. Mike

    Mike Founding Member Coach

    Also don't forget that the complaint form is SSI :rolleyes: and you get written up if you ask for one.
  4. Sunny Goth

    Sunny Goth Original Member Coach

    When I read articles like that I feel like I'm in the Twilight Zone.

    I can believe that there are fewer complaints. Like Lisa and Caradoc said - it's futile to complain, and people are afraid of being put on a list. I also think fewer people complain because the complaint forms are often non-existent and/or they can't find the area on the tsa website to complain. People at the airport just want to make their flight - they aren't going to go hunting all around the checkpoint for complaint forms.

    And you know what I absolutely hate? I really hate this quote: The sky-is-falling perception that’s out there is pure political theater. I hate it because it's a riff of Bruce Schneier's 'security theater'.

    I'm sorry but people who fly do not like to be sexually assaulted or irradiated, and to call their complaints 'political theater' shows just how much the TSA and their lapdogs think about human rights.
    Lisa Simeone likes this.
  5. Mike

    Mike Founding Member Coach

    The key source for that article was an Embry lapdog. Embry trains a lot of personnel for the airlines, who think TSA is cool because it relieves them of a significant cost center -- passenger screening -- and of liability for screening failures. What they have yet to admit is that it's also relieving them of their customer base. Embry will be as desperate as the airlines when the cards collapse.
    Lisa Simeone likes this.
  6. Fisher1949

    Fisher1949 Original Member Coach


    According to the WSJ, complaints about TSA screenings filed with the agency jumped 40 percent this year through June, compared with the first six months of 2010. In June, the TSA received 1,975 screening complaints, compared to 814 in June 2010.

    And they did the math wrong. Going fro 814 to 1,975 is a 242% increase!

    I'll drop this tidbit off at Bloomberg. There are likely a few other links that have that data as well.
    Lisa Simeone likes this.
  7. Fisher1949

    Fisher1949 Original Member Coach

    Since they don't include a comments area I sent the following email to the writer and editor. Probably won't help but I feel better.

    Your article on TSA complaints is a disgrace to this publication.

    In fact complaints are up. Recent data published at WSJ refutes the claims in your piece entirely.

    According to the WSJ, complaints about TSA screenings filed with the agency jumped 40 percent this year through June, compared with the first six months of 2010. In June, the TSA received 1,975 screening complaints, compared to 814 in June 2010.


    And AJC did the math wrong. Going from 814 to 1,975 is a 242% increase!

    This doesn't include the complaints made to ACLU, EPIC, USTA and other organizations which totaled in excess of 4,000 mid-year. Further, TSA often trashes complaints filed at the checkpoint or intimidates passengers who request a complaint card reducing the official count on the numbers of actual complaints. Don't be fooled by false statistics. No matter how many times TSA says people support them, the number of complaints from passengers and members of Congress indicate that this agency has serious problems.

    You do your readers a great disservice and erode your credibility when you publish propaganda for bloated government agencies.

    At least they did include their email addresses in the story. No doubt I'll be on their "block senders" list before lunchtime on Monday.
  8. DeafBlonde

    DeafBlonde Original Member

    Great email, Fisher1949!! It's very hard to file a complaint when there are no "official" complaint forms or when they ask for your PII as a condition for giving you one, especially when you've just gotten a taste of their retaliatory abuse as a result of exercising your right to opt out of the Naked Scammer machine. That Bloomberg article makes me want to :td:!!
  9. RB

    RB Founding Member

    What ever happened to investigative reporters? Seems the current crop of reporters and new writers just regurgitate what ever is given to them.
  10. RosemaryT

    RosemaryT Original Member

    Sadly, I fear this is true. There was a time when the press was one of the "checks and balances" that helped keep government accountable. Now, we're on our own and if by the grace of God, your youtube video-recorded TSA molestation goes viral, the media MIGHT pick it up.

    That's one of the reasons the government is running away with all our rights. No one (in a position of power) is asking the hard questions anymore.
  11. FaustsAccountant

    FaustsAccountant Original Member

    Laziness, cowed compliance, brainwashing-pick one or a combination.
  12. FaustsAccountant

    FaustsAccountant Original Member

    I can't say i'm surprised since they have lied about so many other things, (half truths are still lies) and if someday they do tell the truth...well "wolf."
  13. Mybodyismyown

    Mybodyismyown Original Member

    This article is outrageous. I met the reporter when she attended a talk by John Pistole at George Washington University, outside of which I was picketing with a sign that read, "The TSA sexually assaulted me". She introduced herself to me and heard my story, which I followed up with an email linking her to literally thousands of complaints. I can't understand why the media refuses to acknowledge that TSA inflicts ritualized sexual abuse on innocent men, women, and children every day.
    jtodd and Lisa Simeone like this.
  14. Lisa Simeone

    Lisa Simeone Original Member

    I'm emailing her. I urge others to do the same.
    Elizabeth Conley likes this.
  15. Doober

    Doober Original Member

    Wow! How did I miss this thread until just now? Another of those "how much did the TSA pay you to write this trash?" pieces. Why are some people just so blind?

    Great e-mail, Fischer1949.
  16. FliesWay2Much

    FliesWay2Much Original Member

    A couple of thoughts about all this:
    1. The article claims that the "high point" for TSA complaints was May 2004. I wonder what was going on then to trigger all these complaints? This was before the War on Shampoo started, but after the War on Shoes. It predates the installation of the Cancer Boxes and the prison genital friskings. My guess is that this could have been during a period of increased checked baggage searches along with lots of broken, missing, or stolen items. Anybody have any other guesses?
    2. The raw number of complaints standing alone is meaningless because the comparison cannot be normalized against a consistent parameter. Complaints per passenger would work to a point, but there is no way to determine the number of individual passengers versus those with multiple flights. An individual making a connection has the opportunity to file two complaints (one at each airport), whereas the non-stop passenger has the opportunity to file only one complaint.
    3. How many of the complaint filers have stopped flying altogether since May 2004? Are there less complaints because there has been a higher percentage of sheep flying in 2011 than 2004?
    4. Has the documentation of complaints been consistent? Are electronic complaints counted as well as hard-copy complaints? How are multiple complaints filed by the same passenger counted -- perhaps even on the same trip at the same airport?
    5. How are complaints filed against multiple clerks counted? One complaint or as many copmplaints as their were clerks written up?
    6. Assuming that a significant number of former complaint filers hav simply stopped flying, how do we measure this? Perhaps one way would be to analyze the reductions in elite status in various airline FF programs. This would be a clear indication of who is flying less. Of course, one would have to account for eligibility changes over the years.
    Everybody intuitively knows the TSA is lying, but it's terribly hard to prove it in this case.
  17. Lisa Simeone

    Lisa Simeone Original Member

    My letter to the reporter and editor on this story at Bloomberg:

    To Julie Bykowicz, Reporter and Bernard Kohn, Editor
    Bloomberg News

    Dear Ms. Bykowicz and Mr. Kohn:

    Your recent article about fewer TSA complaints reads like a PR tip sheet put. I don't understand why you parrot TSA talking points.

    Did it ever occur to you that "TSA complaints are down" because:

    1) There are fewer passengers flying

    2) People are afraid of filing complaints because of retaliation (afraid to be put on watch list, afraid of agents at the checkpoint further harassing them)

    3) People realize that complaining to the TSA is futile

    4) Common sense indicates that for all sorts of behavior in all sorts of situations in life, lots of people don't complain to any "authorities"; they just go on their way

    5) The TSA often claims that no complaint forms are available.

    Ms. Bykowicz, you surely know at least No. 5 because you talked to Sommer Gentry on Thursday, November 10th, at George Washington University, where TSA head John Pistole spoke. Prof. Gentry was holding up a sign indicating that she had been sexually assaulted by the TSA. I know Sommer, and I know she told you that a colleague and I have compiled two Master Lists of TSA Crimes and Abuses, and that if you skimmed those documents you would see that tens of thousands of people are being bullied, harassed, and abused by the TSA every day.

    I don't know why so many in the press are unwilling to report the truth about the TSA or to follow up on the many thousands of accounts of malfeasance. Perhaps you think that if you wish the problem away, it won't happen to you? We have a saying at Travel Underground: "One grope at a time." If that's what it takes to wake people up, including those of you in the media, then so be it. It's a slow process, but sooner or later, you -- or perhaps your loved ones -- will get it.

    Lisa Simeone
    (address, phone no. removed for publication here)
  18. FaustsAccountant

    FaustsAccountant Original Member

    I want to share something I learned about when I was in college regarding the campus reports the university rans in the daily newspaper.

    One of the staff writers, one day let it slip that campus police reports (for theft, break ins, assaults, etc) stats get re-classified as needed to fit when the stats on certain crimes go up or down.

    For example: if a purse snatching occurred and the victim was pushed and trampled, the crime could be filed under assault instead of theft if the stats were theft were too high and vice versa. They even once, created a new category to move around the number of incidents in other areas to be able to report the percentage of crime in the single digits.
    jtodd, Lisa Simeone and DeafBlonde like this.
  19. DeafBlonde

    DeafBlonde Original Member

    Bolding mine: Which category would this fit into? Lies, damn lies, or statustics? :confused: Circle one of these as your answer (counts as 10 points).
  20. nachtnebel

    nachtnebel Original Member

    As Barbell has pointed out on many occasions, there is the sharp drop-off in total passenger numbers...that would work for me...

    the end result of these kind of lies, when it is obvious that it can't be true, sort of like the EU officials claiming that water does not hydrate, the end result is that these folks are teaching everyone NOT to trust these stories coming out of their government and it's news org proxies. We are right back to the situation to the Old Pravda, which everyone in Russia read and nobody believed.

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